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  • When will my package be delivered?

    Delivery times depend on several aspects: Availability of the product when ordering, Proximity to the country of destination, Customs process. Most of our sellers specify in their product description the average delivery time. In case of dela...
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  • Why the seller is not replying to my messages?

    Every seller is responsible for handling customer communications and to provide responses within the best time to our customers. Nevertheless, it can occur that sometimes sellers take longer to reply. In that case, please contact our Customer Care Servic...
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  • Can I modify my information in an ongoing order?

    Unfortunately, you won't be able to manually change an ongoing order. If the changes are related to your shipping or billing information, please contact us at orange-customer@thingpark.com You will receive an answer within 72H during business days. Ho...
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  • Can I cancel my order online?

    Unfortunately our website doesn't currently allow you to change or cancel an order yourself – please contact our Customer Care team at orange-customer@thingpark.com and we'll do our best to help you.
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  • How can I contact the seller?

    There are 2 ways to get in touch with our sellers: From the product page: Click on the right side button "Contact the seller" and login to send your message. OR From your customer account: Clicking in the tab "Ask a Question" or "Order message...
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  • How can I track my order?

    As soon as your payement is collected the seller will be notified that a new order has been created and he will start preparing your package for shipment. Once the parcel is ready to be shipped the seller will add a tracking number that you will receive b...
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  • What does the order statuses mean?

    When you place your order, it will enter through the processing steps during fulfillment: -Pending This means we've received your order, but we are still waiting for the payment to be collected -Ready to be shipped The seller is preparing your order and...
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