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  • What are the steps to create a new buyer account?

    Setting up an account is really easy and only takes a few minutes. You'll need to give us your company name and address details and then create a password, which you can use to access your account later on. Once your account is created you will be able to...
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  • How can I reset my password if I forgot it?

    To reset your password please access 'My Account' page by clicking the related icon in the top page, then simply click on 'Forgot your password?' link and we'll send you an email with the instructions to reset your password.
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  • Can I create many accounts for the same company?

    No, unfortunately you can only create a single account per company. Our system automatically rejects duplicated Company names or e-mails.
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  • How can I download my App Keys?

    App Keys are uploaded by sellers directly in our platform when your package is shipped. Once uploaded you will receive an e-mail notification to inform you that you can download them from your customer account. To do so, please follow the steps below: 1....
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  • How can I download my invoices?

    Invoices are uploaded by sellers directly in our platform.To access your invoices, please follow the steps below: 1. login to your account 2. Scroll down to you dashboard page to access to "Recent orders" list 3. Click on the right side link "invoice" in...
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  • How can I delete/resign my account?

    To delete your account please send us an e-mail at orange-customer@thingpark.com
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  • Why should I create a new account?

    Creating a new buyer account not only allows you to place an order and follow its processing in real time, but also you will be allowed to directly contact the sellers and download technical documentations.
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  • How can I modify my personal information?

    To modify your personal information please log into your customer account And, click on the tab "Account information". You can also change or add new addresses to your account by clicking on the left side tab "Address Book"
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