Loading...
  • Do my payment include import taxes?

    No, import taxes are never included in the transaction price as they depend on the customs clearance. It implies you will need to make a secondary payment to pay the Import taxes upon delivery. Seller is not responsible to pay Import taxes that are due on...
    Read more

  • What are the payment methods supported by the marketplace?

    Our marketplace supports Credit Card (Visa & MasterCard). We also accept other specific local bank and SEPA transfers 
    Read more

  • How long will take my SEPA payment to be processed?

    When you place an order using SEPA Direct debit, you will be requested at the checkout step to accept the mandate to collect the funds from your account. A debit authorization is sent to your bank. Your order will then be processed as soon as the money i...
    Read more

  • How is my taxes calculated?

    Taxes are calculated depending on where the seller is located, the shiping destination and whether you have a VAT registration number or not. For example, if you are placing an order inside the EU to an European seller your order will not include taxes as...
    Read more

  • How Orange protects my payment?

    Orange neither directly process your credit card details/bank account data nor store any cash in its books. Alternately, we resort to Payment Gateway Providers that are granted a Payment Institution licence by European Financial Regulation authorities - s...
    Read more

  • What does the pricing include?

    The transaction price includes merchandise price excluding VAT + shipping to final destination, as a minimum. Depending on where the seller is located and whether you have a VAT registration number or not, the transaction will include VAT amounts.
    Read more

  • What does the pricing not include?

    Transaction price does not include the following fees: * In most cases, VAT & Import Tax will be left at buyer’s expense at a later stage, usually when transportation carrier is delivering goods at your place for international cross-border shipments....
    Read more

  • How does the payment workflow work in Orange marketplaces?

    When you make a payment on Orange marketplaces, you pay this amount to sellers, who are responsible for sale-related aspects. Orange only helps to interface buyers with sellers and process the financial flow. Payment transaction is following a specific p...
    Read more

  • Why my payment was declined?

    A payment can be declined for many reasons: * Your bank information is incorrect or invalid * Your bank rejected the payment If you have confirmed the validity of your bank information please contact your bank to better understand why your payment is re...
    Read more

  • Can I select a different address for shipment and billing?

    Yes, in your customer account you will be able to set/modify your shipping and billing addresses. To do so: 1. Log into your customer account  2. Click on the tab "Address book" 3. Edit your address or click in the orange button "Add new address"
    Read more